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Terms And Conditions |
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About Us
Big Bath Store are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Venus Computer Services Ltd & Farnham Bathroom Company Ltd
Trading as bigbathstore.co.uk
46A West Street,
Farnham,
Surrey.
GU9 7DX
Phone: 01252 733767
Fax: 08451 306611
Email: sales@bigbathstore.co.uk
Farnham Bathroom Company Ltd
2A Bridge Square
Farnham
Surrey
GU9 7QR
Phone: N/A
Fax: N/A
Email: info@bigbathstore.co.uk
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Making A Purchase
TERMS AND CONDITIONS
This notice describes the bigbathstore.co.uk Terms & Conditions Policy
Description of Goods
As all the products that we sell are of a technical nature it is not practical to publish a detailed specification of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. The Company does not accept responsibility for any preparation work based on such specifications.
Accuracy of Product Information
All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. The intention of bigbathstore.co.uk is that all information on the website should be as accurate and up to date as possible. However, bigbathstore.co.uk cannot guarantee the reliability or the accuracy of the information contained within its pages. Any action taken by the user of this website remains the responsibility of the individual.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are exclusive of VAT and exclusive of delivery charges which will be payable as indicated at the time of placing your order, unless stated otherwise.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 48hours. Any damaged goods should not be accepted on delivery otherwise you the customer must return the product at your own cost, the damaged product should still be noted on the consignment note.
Goods Signed for:
Any goods signed for are deemed as being accepted in good condition, we cannot accept any responsibility for damaged goods once the items have been accepted and signed for
Shortages:
It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 2 days from delivery.
In-Correct Goods:
It is your responsibility to notify us of any in-correct goods supplied within 24 Hours from delivery. All goods must be checked and notified on the delivery note, if you accept delivery of the products and In correct goods have been supplied, it is the customers responsibility to return the goods. We advise any incorrect goods are not accepted on delivery otherwise you the customer must return the product at your own cost
Damage in transit
If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 48hours. Any damaged goods should not be accepted on delivery otherwise you the customer must return the product at your own cost, the damaged product should still be noted on the consignment note.
Goods Signed for
Any goods signed for are deemed as being accepted in good condition, we cannot accept any responsibility for damaged goods once the items have been accepted and signed for
Product Guarantees
All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance, if needed, is not covered. This does not affect any statutory rights
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Shipping And Handling
Delivery Charges
All prices on our website are exclusive of delivery charges unless otherwise stated, which will be added to the price of the products at our checkout. Risk
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Please note additional shipping charges may apply as detailed below:
Wales £40.00
Scotland £60.00
N.Ireland £120.00
Areas not specified can be delivered to by special arrangement.
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Delivery Schedule
Delivery Time
Delivery Time takes 7 - 14 working days on receipt of payment unless stated otherwise, this delivery time is only a approximation, we advise all customers to not book plumbers or fitters before they receive the goods
Delivery
The charge made for delivery with your order is for a single delivery only, we do not part deliver orders.
All couriered deliveries must be internally inspected, if there is any damage it must be refused for the courier to return to us. Failure to do this may incure the customer with additional costs.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
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Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
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Guarantee
Product Guarantees
All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance, if needed, is not covered. This does not affect any statutory rights
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on the Sales line 01252 733767 or write to us at bigbathstore, 46A West Street, Farnham, Surrey. GU9 7DX. UK.
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Privacy Policy
Big Bath Store do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
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Returns Policy
Refund Policy
Claims for refunds on damaged goods must be notified within 48hours. In the unlikely event that you are not happy with your purchase, or the product is unsuitable. We are happy to refund or replace your purchase. The only request we make is that the product is returned as new, in the original packaging and fit for transportation. On return of the product, you will receive a full refund less carriage costs and a 25% restocking charge (the cost of processing, inspecting, re-packaging and returning the item to stock). It is the customer's responsibility to return the product, once the delivery has been signed for. Any orders cancelled before receipt of the goods will also incur a 25% restocking charge.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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Remittance Terms
Payment Methods
We accept all major credit and debit cards including Visa, Mastercard and Switch. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.
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